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No Grid When Generating a Reminder

The reminders have been generated and all the data is there including the borrower's name, but there is no grid listing which resources are overdue. 

This occurs when the date the resource was due is in the past, but the days overdue are still showing as 0. This in turn occurs because housekeeping has not run or has failed. 

  • Log into the library system as the administrator (not librarian).
  • Open the Management/Librarian only area.
  • Open the Current Loans table by selecting 'Current Loans' on the left-hand side.
  • Find a loan where the 'Date Due' is in the past but the 'Days Overdue' shows as '0' and make a note of this resource, it is for reference later.
  • On the right-hand side of the page select 'Schedule'.
  • Click the green circle with the arrow inside on the same line as 'Housekeeping'.
  • A loading bar will appear and show 'In Progress', wait for the task to show 'Completed'.
  • Click the clock on the same row.
  • The settings that show here are when the housekeeping task will run in future. 
  • Press 'OK'.
  • Press 'Close'.
  • Now, again in the current loans table, find the loan you noted earlier. It should now be in red and the days overdue should be a number higher than 0. 

The grid will now show correctly in any generated reminders, this will not update for reminders already generated, they will need to be generated again.