When in management you may see info boxes appear, alerting you that there is no email address set within the system for use with password resets. This is in an effort to expedite the password reset process, as part of this we have introduced a setting into management, the School Details Tab.
There are available fields for both the 'Library Lead' and the 'Administrator/IT Lead' email addresses. These fields will be used for verification when requesting a password reset through the Reading Cloud support team. This makes it very important that at least one, but ideally both, of these boxes are filled in correctly.
It is also important to make sure that they are two different email addresses. If there is only one email address and the person leaves the organisation without carrying out a handover, there is no way to recover the administrator password.
When you first log in to your library system as the administrator and these boxes are not populated, you will be presented with an alert message.
This is to alert you that the boxes mentioned above are empty and need to be populated, clicking the "OK" button will take you straight to the school details window to add the email addresses to the system.
If you access the management page of your library system as the librarian, or another account with management access but without administrator rights, you will be presented with an alternate message.
When you receive this message, please log into the management area as the administrator, or get whoever holds the administrator login details to do so and populate the email boxes mentioned above. If you do not know your administrator login details, please contact us to get the administrator password reset so you can fill it in for future reference.
Once these boxes are populated you can reset your password from the homepage should you forget it, this process varies depending on your subscription.