Required Information when Troubleshooting Speed Issues

When reporting issues with speed to the helpdesk it is essential that you provide some basic information. To do this could you please obtain answers to the below questions:

What action were you trying to take? E.g. Issuing a Book.
How long did it take to complete the action in question?
Roughly what time did you try to complete this action? E.g. 05/01/2018 at 2:30pm.
Was the site running through any scheduled tasks at the time? Have any completed/failed recently?
Had you used Dolores to run any auto fixes on your site at the time?

Could you please also request that your IT department go through the following questions and include answers to these also:

What web browser do you use? Google Chrome, Microsoft Edge, Mozilla Firefox, Safari?
Has the site always been slow or has it only recently started happening? When did it start? Is it happening at certain times of day? Are some times better than others?
Does any message appear when it slows? Does it slow because of messages appearing?
Have the appropriate changes been made to the school’s proxy (Whitelisting)? Please specify Proxy server.
Have the appropriate changes been made to the school’s anti-virus to disable script scanning for the hosted system? Please specify the Antivirus used.
How long does it take for the site to load in Google Chrome using the Developer Window (F12 > Network)? Please include a screenshot of this in any communications.
Have you tried a machine off the school’s network such as your personal mobile? If so is it any faster or slower?
Have you tried using incognito/inprivate browsing? Does the same thing happen?
How fast is your school’s internet connection? Please test here.