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Student Import - Transferring Troubleshooting

Borrowers Still in the Intake Table

If you have attempted to transfer your students but they remain in the Intake table, refresh management (by pressing F5 on your keyboard) and check your Intake table again, compare the number in the top right-hand corner before and after refreshing, if it has gone down, the students are transferring, it's just not yet finished. If the numbers are the same and the students still remain, are you using the MSID barcode option? If so, check that the MSID of the students are not already in use as barcodes as this will prevent the transfer:

  • Change the barcode of the existing borrower.
  • Use the automatic option when transferring. 

 

Wrong Barcodes After Transferring

If you have accidently transferred using the wrong barcode option (transferred as automatic instead of Management system ID): 

  • Delete the borrowers that have been incorrectly transferred and reimport the CSV, selecting the correct option when transferring them.
  • Raise a script request to have all borrower barcodes updated to the correct format.