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Troubleshooting RC Intake

Purpose


To assist with some common queries regarding automatic sync through Wonde & RC Intake

 

Pupils Are Showing Within the Intake Table and None Have Been Matched

This is caused by either the management ID or the borrower's forename or surname not matching. 

Changed Management Systems

It could be that since the last time an import was run, the management system has been changed. In the event of this happening, we can assist you by removing the MSID for all existing borrowers, meaning that the system will fall back to matching on Forename and Surname. Contact us for further assistance.

 

Forenames/Surnames Not Matching

If there is no MSID against the existing borrowers in the library system, the system will fall back to matching the pupils based on their forename and surname. However, if these fields do not match, then the system will not be able to match up the records in the CSV with those in the library system.

To ensure that the surname and forenames match exactly, check some of the records in the Borrowers table against the records in Intake. If there are any differences, the records will need to be manually matched. This will correct the records, and ensure that they update automatically moving forwards. 

 

Students have not moved up to their new year/tutor groups

If none of your borrower records have updated, please check that the records within your MIS have been updated to the correct groups. This may also depend on when the academic year is set to start within your MIS. If these are set correctly, please contact support directly and we can investigate further. 

Please also check the Intake table. You may find your student records are displaying there. If they have not automatically matched, please see the above heading "Pupils Are Showing Within the Intake Table and None Have Been Matched". 

Tips

- If new students are not appearing in the Borrowers table, check the Intake table. 

How some of our other customers have phrased this

- Children's year groups have not updated

- Students not matching

- Pupils have not moved up to their new tutor groups automatically